How to Contact Us
About the Consulate
The United States Government has concluded the construction of its new Consulate General compound in Ciudad Juarez, Chihuahua. The new facility represents the strength of friendship between the United States and Mexico.
Paseo de la Victoria #3650
Fracc. Partido Senecú
Ciudad Juárez, Chihuahua C.P. 32543
If you have an appointment at the Consulate, please arrive no sooner than 15 minutes before your scheduled time. Due to security regulations and space restrictions we are unable to accommodate family members or friends of applicants within the Consulate waiting areas.
Directions coming from El Paso:
Take Bridge of the Americas
Turn left on Hermanos Escobar Av.
Turn right on Lopez Mateos Av
Turn left on Ejercito Nacional Av.
Turn right on Paseo de la Victoria Av.
The new Consulate will be on your left
Directions coming from South:
Take Panamericana Av. (Av. Tecnologico)
Turn right on Teofilo Borunda Av.
Turn left on Paseo de la Victoria Av
Contacts
General Information & Non Emergency American Citizen Services
(656) 227-3000
If calling from the U.S. dial 011-52 before the number. This line is for general information only. To make a visa appointment or to provide information on your visa case, contact our call center at the numbers listed under Visa Information/Appointments below.
Non emergency American Citizen inquiries can also be emailed to:
cdjamericancitizens@state.gov
This email address is not for visa-related inquiries, such as denials or waivers.
American Citizen After Hours Emergency Line
(656) 327-7877
If calling from the U.S. dial 011- 52 first before the number. DO NOT USE THIS LINE FOR VISA INQUIRIES.
Visa Information/Appointments
To make an appointment to apply for an immigrant (resident) or non-immigrant (visitor) visa at the Consulate, or to provide information on your visa case, contact our call center at:
From the U.S., dial: 1-900-476-1212
Calls are charged at the rate of $1.25 per minute.
From within Mexico, dial: (01 900) 849-4949
Calls are charged at the rate of 12 pesos per minute + IVA
Credit card holders may call this number if calling from Mexico
01-477-788-7070
Calls are charged at the rate of 50 Mexican pesos plus IVA and long distance charges per call.
Callers from Mexico can also obtain a PIN number from any Banamex branch and dial:
01-800-112-8500
The PIN number costs 115 Mexican pesos
Non-Immigrant visa applicants seeking an update on their case currently under administrative review may email the following address for an update: CDJNIVS@state.gov. This email address is not for inquiries on visa denials or waivers.
Congressional Inquiries
If you are a U.S. Congressional office seeking the status of a constituent’s case, please email us at CDJIVCONG@state.gov. This email address is for congressional inquiries only. All other inquires should be directed through the call center numbers above.
Attorney Inquiries
All attorney inquiries should be directed through our online legal inquiry form at http://ciudadjuarez.usconsulate.gov/feedback-form.html. This form is for legal inquiries only. All other inquires should be directed through the call center numbers above.
Waiver Inquiries
All waiver inquiries should be made to directly to the United States Citizenship and Immigration Services (USCIS), who have sole authority to review waivers. Processing times for waiver applications can be between 6 to 18 months. For an update on the status of your waiver, you can contact USCIS at cdj.usics@dhs.gov.
U.S. Mailing Address
U.S. Consulate General Ciudad Juarez
P.O. Box 10545
El Paso, TX 79995