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General FAQ

NIV FAQ

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  • How can I cancel or change my visa appointment?

    How can I cancel or change my visa appointment?

  • I want to call the Call Center to change my visa appointment, but I only have a cell phone that does not allow toll charges. Is there an option for cell phones?

    I want to call the Call Center to change my visa appointment, but I only have a cell phone that does not allow toll charges. Is there an option for cell phones?

  • I recently got a new passport, but I still have a valid U.S. visa in my old passport. Do I have to get a new visa?

    I recently got a new passport, but I still have a valid U.S. visa in my old passport. Do I have to get a new visa?

    • If your U.S. visa in your old passport is still valid, you do not need to get a new visa. All you need to do is travel with your new passport and your old passport together.
  • Can I renew my visa before it expires or do I have to wait until after its expiration date?

    Can I renew my visa before it expires or do I have to wait until after its expiration date?

    • Yes, you can apply for the new visa before your previous visa expires. Please note that the previous visa will be cancelled or taken up as part of the process of issuing a new visa.
  • I received my visa, but there is an error on it. What do I do?

    I received my visa, but there is an error on it. What do I do?

  • I am not a resident of Mexico. Can I come to the Consulate for a visa interview?

    I am not a resident of Mexico. Can I come to the Consulate for a visa interview?

  • Who should apply for a business visa?

    Who should apply for a business visa?

    • B-1 visas are issued to temporary visitors for business. Click to see what types of activities are generally acceptable for a B-1 visa holder.

  • What do I need to bring if I want to go for medical treatment in United States?

    What do I need to bring if I want to go for medical treatment in United States?

    • Medical diagnosis from a local physician explaining the nature of the ailment and the reason you need treatment in the United States.

      Letter from a physician or medical facility in the U.S. expressing a willingness to treat this specific ailment and detailing the projected length and cost of treatment (including doctors’ fees, hospitalization fees, and all medical-related expenses).

      Statement of financial responsibility from the individuals or an organization that will pay for the patient’s transportation, medical and living expenses. The individuals guaranteeing payment of these expenses must provide proof of ability to do so, often in the form of bank or other statements of income/savings or certified copies of income tax returns.

  • I have a question about my visa. How can I follow up with the Consulate

    I have a question about my visa. How can I follow up with the Consulate

    • To inquire about your specific visa case, please use the on-line public inquiry form located under Public Inquiries in How to Contact Us.

  • I am having problems with my Banamex PIN. Who should I contact?

    I am having problems with my Banamex PIN. Who should I contact?

    • For problems with your Banamex PIN, refer to the Visa Information/Appointments section of How to Contact Us.
  • I am having problems with the delivery of my visa. Who should I contact?

    I am having problems with the delivery of my visa. Who should I contact?

    • For problems with the delivery of your visa, refer to the Other Contact Information page for information on how to contact DHL.

  • I’m renewing my visa, do I need to make an appointment for both the Applicant Service Center (ASC) and the Consulate?

    I’m renewing my visa, do I need to make an appointment for both the Applicant Service Center (ASC) and the Consulate?

    • When making your appointment, the system will ask you a series of questions to determine whether you just need an ASC appointment or both an ASC and a consular interview. If you require a second appointment, the appointment system will simultaneously book a second appointment at the Consulate.  At the second appointment, you will be interviewed by a Consular Officer.  Please go to How to apply for more information.

  • I think I may have an ineligibility, what do I do?

    I think I may have an ineligibility, what do I do?

    • Make sure that you have noted on your DS-160 any problems you have encountered with U.S. immigration officials or other agencies.  If your visa is denied, the Consular Officer will provide you with a written explanation of the section of law that describes your ineligibility. If you are eligible to apply for a waiver, the Officer will advise you of the process.  Applicants who are denied because they lack sufficient evidence of intent to return to Mexico after their visit are not eligible to apply for a waiver.