Embassy of the United States

Non-Immigrant Visas

Frequently Asked Questions

1. How can I cancel or change my visa appointment?  Refer to the information in How to Contact Us.

2. I want to call the Call Center to change my visa appointment, but I only have a cell phone that does not allow toll charges. Is there an option for cell phones?  Yes. See more information about calling from a cell phone.

3. I recently got a new passport, but I still have a valid U.S. visa in my old passport. Do I have to get a new visa?  If your U.S. visa in your old passport is still valid, you do not need to get a new visa. All you need to do is travel with your new passport and your old passport together.

4. Can I renew my visa before it expires or do I have to wait until after its expiration date?  Yes, you can apply for the new visa before your previous visa expires. Please note that the previous visa will be cancelled or taken up as part of the process of issuing a new visa.

5. I received my visa, but there is an error on it. What do I do?  Notify us immediately. See the How to Contact Us page for how to report errors.

6. I am not a resident of Mexico. Can I come to the Consulate for a visa interview?  Please refer to Third Country Nationals for specific information.

7. Who should apply for a business visa? B-1 visas are issued to temporary visitors for business. Click to see what types of activities are generally acceptable for a B-1 visa holder.

8.  What do I need to bring if I want to go for medical treatment in United States?

• Medical diagnosis from a local physician explaining the nature of the ailment and the reason you need treatment in the United States.
• Letter from a physician or medical facility in the U.S. expressing a willingness to treat this specific ailment and detailing the projected length and cost of treatment (including doctors’ fees, hospitalization fees, and all medical-related expenses).
• Statement of financial responsibility from the individuals or an organization that will pay for the patient’s transportation, medical and living expenses. The individuals guaranteeing payment of these expenses must provide proof of ability to do so, often in the form of bank or other statements of income/savings or certified copies of income tax returns.

9. I have a question about my visa. How can I follow up with the Consulate? To inquire about your specific visa case, please use the on-line public inquiry form located under Public Inquiries in How to Contact Us.

10. I am having problems with my Banamex PIN. Who should I contact? For problems with your Banamex PIN, refer to the Visa Information/Appointments section of How to Contact Us.

11. I am having problems with the delivery of my visa. Who should I contact? For problems with the delivery of your visa, refer to the Visa Information/Appointments section of How to Contact Us.