Who We Are

U.S. Citizen Services is a unit of the Consulate. Two American consular officers and eleven Mexican employees assist Americans in Chihuahua in all matters involving protective services for Americans abroad, including arrests, death cases, financial or medical emergencies, and welfare and whereabouts inquiries. The office also distributes Travel Warnings, Public Announcements and Consular Information Sheets issued by the U.S. Department of State and provides guidance on nationality and citizenship determination, document issuance, judicial and notarial services, estates and property claims, and disaster assistance. 

How to Contact Us

Day Phone: (656) 227-3411, if calling from the U.S.dial 011 52 first.
(This phone number is NOT for visa information)

For emergencies involving U.S. citizens during work hours, please use this phone number to contact us.

E-mail: cdjamericancitizens@state.gov

Hours of operation

• American Citizens may call or come to the Consulate between 8:00a.m. and 4:45p.m.
• Passport and citizenship applications are accepted by appointment only
• Federal Benefits applications are accepted between 8:00a.m. and 1:00p.m.

In Case of Emergency

DO NOT Call This Line For Visa Inquiries.

American Citizen After-Hours Emergency Line

(656)215-0725

If calling from a Ciudad Juarez phone dial 044 before the number.

If calling from other parts in Mexico dial 045 before the number.

If calling from the U.S. dial 011- 521 before the number.

or Non-Emergency Issues and all visa related inquiries, please see our Contact Information Page to contact the Consulate during regular business hours.