About American Citizen Services
Who We Are (ACS)
American Citizen Services is a unit of the Consulate. Two American consular officers and eleven Mexican employees assist Americans in Chihuahua in all matters involving protective services for Americans abroad, including arrests, death cases, financial or medical emergencies, and welfare and whereabouts inquiries. The office also distributes Travel Warnings, Public Announcements and Consular Information Sheets issued by the U.S. Department of State and provides guidance on nationality and citizenship determination, document issuance, judicial and notarial services, estates and property claims, and disaster assistance.
How to Contact Us (ACS)
Day Phone: (656) 227-3000, if calling from the U.S.dial 011 52 first.
(This phone number is NOT for visa information)
Evening Phone: (656)327-7877, if calling from the U.S. dial 011 52 first (emergencies only).
Please try both numbers before leaving a voice mail message.
E-mail: cdjamericancitizens@state.gov
Hours of operation
American Citizens may call or come to the Consulate between 8:00a.m. and 4:45p.m.
Passport and citizenship applications are accepted by appointment only
Federal Benefits applications are accepted between 8:00a.m. and 1:00p.m.
Citizens in distress may call the Consulate twenty-four hours a day and will receive immediate assistance.