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Visa Services

Visa Overview

If you are a citizen of a foreign country, in most cases you will need a visa to enter the United States.

Having a U.S. visa allows you to travel to a port of entry, airport or land border crossing, and request permission of the Department of Homeland Security (DHS), Customs and Border Protection (CBP) inspector to enter the U.S. While having a visa does not guarantee entry to the U.S., it does indicate a consular officer at a U.S. Embassy or Consulate abroad has determined you are eligible to seek entry for that specific purpose. DHS/CBP inspectors, guardians of the nation’s borders, are responsible for admission of travelers to the U.S. for a specified status and period of time.  DHS also has responsibility for immigration matters while you are present in the U.S.

There are two categories of U.S. visas: immigrant and non-immigrant.

Immigrant visas are for people who intend to live permanently in the U.S.

Non-immigrant visas are for people with permanent residence outside the U.S. but who wish to be in the U.S. on a temporary basis for tourism, medical treatment, business, temporary work or study.

System Outage

    • The Department of State Bureau of Consular Affairs is currently experiencing technical problems with our visa/passport system.  We are operating at a significantly reduced capacity and will be until we clear the document backlog.

      This issue is worldwide and is not specific to any particular country, citizenship document, or visa category.

      We are working urgently to correct the problem and expect our system to be fully operational again soon.  We will be posting updates to 
      Travel.State.Gov as more information becomes available.

CCD Outage - Immigrant Visas

  • Due to technical problems with State Department systems, we are still experiencing difficulties printing visas.  At this time, we cannot estimate when approved immigrant visas will be printed. 


    We are aware that prolonged stays in Ciudad Juarez will present hardships for many applicants.  Qualified immigrant visa applicants who choose to remain in Ciudad Juarez for their immigrant visa could face long waits. We cannot provide an estimate for how long may wait at this time. Applicants might find it more convenient to designate a delivery address near their residence or another location in Mexico.


    Individuals and families who wish to change the delivery address for their immigrant visas must do so at the Applicant Service Center (ASC) before their first visa interview. All uncollected visas at any DHL location will be returned to the Consulate after 30 days.